Product Manager / Technical Project Manager

Dainen Butler

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Salt Lake City metro (Riverton, UT) · open to remote

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Numbers, not adjectives

0 leads processed through an automated messaging platform
0 message delivery rate, up from a 95% KPI target
0 retained by an at-risk customer system I built the plumbing for
0 user growth on a telecom product, to 4,000+ users
0 users I personally onboarded, hardware to CRM
0 in inventory volume protected during a zero-margin-for-error EDI migration
0 customer adoption of a mobile app I built from zero, as a paid add-on
0 CRM integrations built from scratch (Salesforce, HubSpot, Keap, ActiveCampaign…)

Where the numbers came from

2024 – 2026 Lehi, UT

Safe Streets USA Technical Project Manager II

ADT authorized dealer, ~25-dev engineering org. Ran up to 10 concurrent projects across 3 pods, heavy Salesforce ecosystem, and was the go-to when something broke that nobody could explain.

  • Built an automated 8-day customer journey (Salesforce → Middleware → Twilio/Resend) processing ~10K leads/week; found and fixed a duplicate-SMS bug that was capping delivery, landing at 99% against a 95% KPI
  • Independently discovered a compliance coverage gap (~70% of leads weren't legally messageable) and designed the fix
  • Took over a stalled vendor integration and escalated it all the way to the vendor's CEO to get it moving again
  • Integrated KYC/bank-verification vendors (GIACT, IDKit) for identity and account checks, and shipped an EDI migration protecting ~$100K/day of inventory ordering
  • Built payment capture (NMI + tokenization), a payables-automation engine, and an at-risk retention system that helped retain ~$250K/quarter — and helped stand up the Salesforce → Snowflake data warehouse (ETL) behind reporting
  • Killed a costly rebuild: ran a build-vs-buy analysis on a commercial quoting/CPQ tool — a $50K+ rebuild vs. ~$4K/year to keep it — and made the case to the CTO to not build it
2019 – 2024 Salt Lake City, UT

Simplii Telecom Project / Product Manager

Five years as the PM working directly with the CEO on a Chrome extension + mobile + VoIP product for SMB sales teams. Grew the product 5x to 4,000+ users.

  • Owned roadmap and prioritization directly with the CEO — originated features, not just executed a backlog
  • Led the mobile app from zero to shipped — owning QA and releases (TestFlight, Android testing) — and drove it to ~60% adoption as a paid add-on
  • Personally onboarded ~2,000 customers, including flying to Florida to install and configure a customer's full stack on-site
  • Represented the product technically at HubSpot's Partner Day — demoed live to HubSpot's CEO, Brian Halligan (and his dog)
  • Built 10+ CRM integrations from scratch (Salesforce, HubSpot, Keap, ActiveCampaign)
2017 – 2019 Salt Lake City, UT

TKC LLC Project Manager

Investor-backed build-out and operation of a large-scale crypto mining facility, start to finish.

  • Sourced hardware, secured the site, and personally built the network infrastructure for a ~$500K facility
  • Modeled financial performance for investors and made the disciplined call to wind down when the math stopped working

Case files

Click one open.

The stack

Salesforce SOQL Twilio Snowflake Jira Figma EDI / X12 GIACT + IDKit (KYC) NMI Payments ChargeOver Agile / Scrum HubSpot API Five9 REST APIs / Webhooks OAuth Middleware 10DLC / A2P Postman Visio / Lucidchart Claude / Claude Code PostHog AWS S3 AWS CloudFront 👀

Credentials

Certified Scrum Master CompTIA Security+ Anthropic Claude Fundamentals Anthropic Claude Code (2026) A.S. Computer Science & Information Systems, SLCC

Things I've built with Claude

Personal projects, not enterprise-shipped — but real code, real API integrations, real product decisions.

Toasty Project

A PM tool that generates PMP-style artifacts, tracks progress, and keeps an activity log — a project-management tool built by a project manager.

Toasty Job

An AI job-search assistant that tailors CVs to job descriptions, researches companies, and preps interviews. (It also built this site.)

Together

A shared-life app for couples to track shared items, with Claude wired in via API for lightweight analysis.

Toasty Brain

A Claude-powered supplement venture — early-stage exploration into product-market fit outside of software.